Email & social media marketing · Bracknell, Berkshire
Keep the customers you worked so hard to win.
Total Retention is a specialist email and social media marketing agency for brands that care about long-term growth. Email and social are both core to what we do, and we plan them together to turn first purchases into loyal customers. We serve businesses in Bracknell, Berkshire and surrounding towns, and online brands across the UK.
The problem
Most marketing gets attention. Very little keeps it.
Brands spend heavily to win a customer, then say almost nothing meaningful afterwards. Every new customer gained is quietly offset by one lost. We fix the part of the journey that actually compounds: what happens after someone says yes.
Services
Two specialisms. One strategy.
We’re not an email agency with social bolted on, or the other way round. Email marketing and social media marketing are both core to what we do, and we plan them together so each makes the other work harder.
Email marketing
Specialist email, built around retention. Your owned line to every customer, working all day.
- Welcome and abandoned cart flows
- Campaigns and newsletters
- Segmentation and personalisation
- Reporting you can read
Social media marketing
Specialist social, built around brand and community. Stay present and human between the sends.
- Content strategy and planning
- On-brand design and copy
- Scheduling and posting
- Community and reporting
Free audit
Email, social media or both. See what to fix first, at no cost.
- Email: review of your flows and campaigns
- Social: review of your profiles, content and engagement
- Quick wins, ranked by impact
- A clear next step
How it works
Simple, from the first call.
Audit
We review your email and social channels and find where customers drop off.
Plan
A focused roadmap: fewer campaigns, better thought through.
Run and improve
We build, send, measure and refine every month.
Our approach
Foundations first, then growth.
We don’t chase trends. We start by understanding what is already working, fix the foundations, then build steadily on top.
Audit before action
We look closely at your email and social channels before changing anything, so we fix what matters first.
Flows before campaigns
Automated emails work around the clock. We get your welcome, abandoned cart and post-purchase flows right, then layer campaigns on top.
Email and social as one
One calendar, one voice. Each channel is planned to make the other work harder.
About
Built to last.
Total Retention started with a simple observation: brands spend heavily to acquire customers, then say almost nothing meaningful to them afterwards.
We focus on what happens after someone says yes. We specialise in both email and social media marketing, and we plan them together. Email gives us a direct, owned line to your customers. Social keeps your brand present between the sends. Together they turn buyers into regulars.
Our approach is deliberately minimal: clear design, honest copy and strategy grounded in your data rather than trends. We work with a small number of brands at a time, so every client gets real attention, not a template.
Areas we serve
Email and social media marketing for Bracknell and Berkshire.
We’re a local email and social media marketing agency for Bracknell, Wokingham, Reading and businesses across Berkshire. Whether you’re a shop, a service business or an online brand, we’ll help you keep the customers you win, and we work with brands across the UK too.
FAQ
Good questions.
Is the audit really free?
Yes. We’ll review your email, your social media channels, or both, and show you the quickest wins, with no obligation to work with us.
Which email platforms do you work with?
Klaviyo, Mailchimp and most others. If you use something else, just ask.
Do you do both email and social media?
Yes. Both are specialisms of ours and we plan them together, though you’re welcome to hire us for either on its own.
How long does it take to see results?
Quick wins can come from the first fixes. Retention compounds, so the real gains build over the months that follow.
Do you work with businesses in Bracknell and Berkshire?
Yes. We’re a local email and social media marketing agency serving Bracknell, Wokingham, Reading, Ascot, Windsor, Maidenhead and the surrounding towns, and we’re always happy to meet in person.
Can you work with brands outside Berkshire?
Yes. Email and social media marketing can be done remotely, so we work with online brands and businesses right across the UK.
Free audit
Is your marketing leaving money on the table?
Choose email, social media or both, tell us a little about your brand and we’ll come back with the quickest wins. It’s free, with no obligation.